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All orders in New Zealand are $6.
We do not charge extra for rural delivery.
Delivery in New Zealand is usually within 2-5 working days of receipt of order and payment. Please note rural deliveries may take slighty longer. Delivery times quoted are subject to product availability. We will advise you if an order is to be delayed.
Please note we use a non-signature required service, which means the courier driver will leave your package in a safe place if you are not home to receive your item. Please make a note with your order if you have specific delivery instructions for the driver or you need to sign for your package due to security concerns in your location.
Delivery of International orders;
We are happy to send orders internationally. Overseas orders are also less 12.5% GST tax - all prices on our website are inclusive of this tax, unless you are logged in with an international address. Once you log in to your account and have set up your international delivery address, the gst amount will be automatically deducted from any items you order. Freight charges will be added to your cart as your order.
You will receive an email confirmation once your order has been received, and again when it has been dispatched. Please ensure you give us a valid and frequently accessed email address. If you do not receive an email reply within 24 hours, please ensure you have checked your junk mail folder and/or log in to your HolisticBaby Account to confirm your order status on line.
Orders under $250 are sent by International Air. Orders over $250 are sent by International Courier. The delivery time for international orders is 5-15 working days. Any additional taxes or duties that are incurred within the recipients country are the responsibility of the buyer/recipient.
To check the status of your order simply log in to your account and click on your recent order. Please contact us if you think there has been a problem with delivery and we will follow this up for you.
We pride ourselves on our sales support. Please Contact Us for any assistance you may require.