The HolisticBaby advice, information, resources and support are of a general nature. It is not intended to replace personalised information about your baby provided by a Medical Practitioner or Natural Practitioner but to positively support you to make informed decisions in this often confusing time.
A) Is it an emergency ? If Yes Then seek medical help immediately.
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We offer a 100% guarantee. If you are not happy with your product, send it back to us within 30 days of the date of purchase, in the original packaging and we will replace it for you!
Sometimes a product may develop a manufacturers fault, and we will do everything we can to resolve this situation to your satisfaction.
HolisticBaby will meet our obligations under the Consumer Guarantees Act if our products have been wrongly described, develop a fault or are not fit for the purpose described.
Exchanges; Unused, unworn items in original condition (including original packaging) may be returned for exchange or refund within 30 days of purchase.
Goods must be received back in perfect condition and shipping is not refundable on returns. We do not accept back change of mind returns where the item has been used.
If you would like to return something and have us send out another item etc you will be responsible for the cost of shipping in both directions
About Credit card security.
All our credit card transactions are processed through DPS (Direct Payment Solutions), the leading online credit card processing facility used by all leading E-Commerce sites in New Zealand. DPS processes billions of transactions annually, and has over 15,000 merchants.
More information about DPS can be found on the DPS website:
Card transactions require the 3 digit security code from the reverse of your credit-card, for additional security from stolen card numbers.
Your credit card details are not seen or retained by HolisticBaby. As soon as your credit card transaction has processed through DPS, your card details are deleted automatically from our system.
We do not need to seek a customers card number to process a refund. We can log in to the secure DPS website, find the customer's payment transaction, and process a refund against this transaction - all without being able to see the customer's credit card number.
Yes you may. Please allow extra time for bank payments to clear into our account. Deposits made from Frday through to Monday do not show in our account until Tuesday.
Our bank information is:
Account Name: HolisticBaby
Account Number: 12-3624-0001355-00
Please ensure bank deposits contain your order reference. If the bank account name differs from the name on your order, please let us know.
Please note deposits into fast deposit boxes do not come through with a name or reference number, so please ensure you email us if you are using this method to make your deposit.
If you need your order urgently, please email confirmation of your bank deposit to us or preferably pay by credit card..
We regret we are not able to accept payment by cash or cheque.
Please Contact Us for any assistance you may email@example.com